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We partner exclusively with selected professional salons.
Please complete the application below to request access. After careful review and approval, you will receive a confirmation email with access to our pricing and full collection
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Frequently Asked Questions
We accept returns on unopened, unused products in their original condition and packaging within the specified return period.
For hygiene and safety reasons, hair extensions that have been opened, worn, or altered cannot be returned.
If you wish to make a return, simply contact us with your order details and we will guide you through the process.
Orders are processed and dispatched as quickly as possible.
Once shipped, you will receive tracking details so you can follow your parcel every step of the way. Delivery times vary depending on your location, but most orders arrive within the estimated timeframe provided at checkout.
If you need your order urgently or have questions about timing, our team is always happy to assist.
Shipping rates are calculated at checkout and may vary depending on your location, chosen delivery method and order size.
The total cost will be clearly displayed before you complete your purchase, so there are no surprises.
We occasionally offer promotional free shipping — keep an eye on our updates and newsletter for special offers.
Yes — MRS HAIR THE SIGNATURE extensions are made from premium human hair and can be coloured.
We recommend working with a professional stylist to achieve the best result and to preserve the integrity of the hair.
For the longest lifespan, avoid over-processing, bleaching or repeated lightening treatments.
Toners, low-volume developers and gentle deposit-only colour will give the most beautiful finish while maintaining softness and shine.
If you’re unsure about undertones or technique, feel free to ask your stylist or contact us for guidance before colouring.
Proper care will keep your MRS HAIR extensions looking beautiful for as long as possible.
Use a sulphate-free shampoo and a nourishing conditioner, focusing on hydration and softness. Brush gently with a suitable extension brush, starting from the ends and working upward to avoid unnecessary tension.
Limit heat styling where possible, and always apply a heat protectant when using hot tools.
Sleep with your hair in a loose braid or ponytail to prevent tangling, and avoid saltwater and chlorine where you can — or protect the hair with a leave-in conditioner beforehand.
With the right routine, your extensions will remain glossy, smooth and luxurious wear after wear.
